Account and Data Deletion
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The JuzMH app (package com.marinehealth.contact) is developed and published on Google Play by Adara Soft LTD — the app developer and a client of Marine Health IC Ltd., which acts as the personal data operator. This page is accessible without signing in and without installing the app.
How to request deletion
Email support@marinehealth.asia with the subject “JuzMH account deletion” and include:
- the email address your Marine Health account is registered to;
- the sentence: “Please delete my account and the personal data associated with it in the JuzMH app.”
The request must be sent from the same address the account is registered to — this is the only way we can confirm it comes from the data subject. Requests from other addresses are rejected for security reasons.
We do not ask for further identity verification unless there is reasonable doubt that the request comes from the account owner.
Timeframes
- Acknowledgement of the request — within 3 business days.
- Deletion of data — within 30 calendar days of acknowledgement.
- We send a confirmation email once deletion is complete.
What is deleted
Permanently deleted:
- your JuzMH account and user profile;
- your contacts, notes, sales pipeline stages and tasks created in the app;
- your conversations with the AI assistant and with support operators;
- push notification tokens and device identifiers;
- local app data (removed together with the app on your device).
What is retained, and why
Some records must be retained after account deletion:
- Financial and accounting records — for the period required by the laws of the Republic of Kazakhstan; we are not permitted to delete them earlier.
- Security logs (sign-in events, IP address) — up to 12 months, to protect against unauthorised access and fraud.
- Aggregated statistics — contain no information that identifies you and are not treated as personal data.
Important: your Marine Health account
Signing in to JuzMH uses your Marine Health account. Deleting your JuzMH account removes your data in this app, but does not delete the Marine Health account itself or your data in other services of the company. If you wish to delete the Marine Health account entirely, state this separately in your email and we will forward the request.
Contact
For any questions about the processing and deletion of personal data: support@marinehealth.asia.
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